DerMann: Traditional bakery in the fourth generation

The ‘DerMann’ bakery can reflect on 160 years of company history. From the traditional Viennese ‘one-man business’ to today’s successful and well-known bakery that is active beyond the borders of Vienna. The fourth generation is already running the company, and the product range now includes 51 types of bread, 40 types of rolls, 172 pastries and 35 snacks. ‘Craftsmanship is still important today – that’s why many breads and pastries are still baked by hand in our bakery,’ says master baker Kurt Mann, explaining the philosophy. For almost two years, Kurt Mann’s son, Michael Mann, has been part of the management of the family business. The number of employees has risen from 30 in 1973 to more than 800. The branch network is continuously being rebuilt and expanded and currently comprises 83 branches.

The highest possible availability is the primary goal in the IT

In order to be able to provide customers with a wide range of freshly baked goods every day, the traditional DerMann bakery produces them on an order-by-order basis. During the day, the orders of all 83 branches are recorded for the next day by 5 p.m. The data is prepared for the EDP system’s merchandise management system, and production starts in the evening. From 2:00 a.m. onwards, the goods are delivered to Vienna and Lower Austria branches via an in-house logistics system. It is crucial that the entire system, from the receipt of raw materials to production and dispatch, functions flawlessly around the clock – there is no warehouse as a buffer at DerMann!

Use of IKARUS mail.security against the gateway e-mail

Within the framework of the overall IT security concept, the areas where improvements could be made were considered, and in the process, e-mail was found to be a gateway for attacks. The majority of all attacks often start with a supposedly harmless e-mail. The consequences can range from phishing attempts and malware attacks to targeted attacks. DerMann came across IKARUS Security Software through Marcel Klomfar (IKARUS Senior Key Account Manager): ‘As an Austrian biscuit manufacturer, we source all raw materials such as flour and meal from our immediate vicinity in Lower Austria, so it was in keeping with our company philosophy to have an Austrian partner for our mail.security,’ says Sebastian Nekola (Head of Administration at DerMann), describing the decision in favour of IKARUS after looking around at competitors and analysing them. The choice has already proven itself in the implementation phase.

‘The installation was very easy and fast,’ Sebastian Nekola remembers his first impressions. The same applies to qualified support. If there are any problems, it is already pleasant to communicate with the technicians at eye level`’. Thanks to IKARUS mail.security with ATP, DerMann has a solution that detects and blocks spam, malware, dangerous URLs and harmful attachments before they can penetrate the system and cause damage,’ Marcel Klomfar sums up his customer’s choice after the implementation.

Consistent staff training in the direction of awareness

deceive employees. It is, therefore, essential to minimise the ‘human’ security risk despite all security precautions. ‘We are therefore consistently developing our awareness concepts in the direction of our employees; this is a living process for us,’ Sebastian Nekola concludes the conversation with reference to the 10 Breads (which can be read in the company brochure – DerMann – Bakery).