Support Engineer (w/m/x)

Full-time (38,5h) for our office in Vienna

As one of the leading providers of security software products, IKARUS has been established on the market for decades and has built up an enthusiastic customer base. The products developed by IKARUS as well as the partner products from Mandiant and Nozomi ensure the IT security of numerous clients daily. To support our specialized 2nd-level support team, we are looking for a motivated and technically enthusiastic person.

If you are interested in malware technologies and enjoy supporting their colleagues and customers, you might be a perfect match for our team.

Your mission:

You support customers of IKARUS Security Software GmbH in the use of our own software products
You train customers and present the functional scope of the products to them
You work closely with the development team to reproduce customer requests and test new features
You take on internal support requests and support colleagues in their work
You work with “real” malware and are the first point of contact for customers in the event of a malware attack
You are part of a team of specialists and contribute significantly to the success of the company

Your qualifications:

Relevant technical training in the field of IT (operating systems, networks)
Enjoy working directly with customers
Ideally, you bring experience in the area of 2^nd-level support
Willingness to help and a high problem-solving orientation
Analytical thinking skills and enjoy solving puzzles
Very good German and good English skills

Your benefits:

A fun and international working environment with 15 different nationalities
Free coffee and fruit, beer dispenser for after-work and regular team events
Flexible working hours and the option of working from home

In addition to the highly interesting subject area and international exchange, we offer a stable and friendly environment, plenty of room for personal growth, and open-mindedness for change and improvement. The annual gross salary starts at € 33.600,- (for 38,5h/week). In the end, your skillset counts, let’s talk!

Your next step:

Please email us your application to jobs@ikarus.at. We look forward to getting in touch with you.

If you would like to get to know your future colleagues, please visit our Insights.

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